Legal
User Data Deletion Instructions
Fixstation Pte Ltd | Singapore
How to Submit a Deletion Request
Contact us via WhatsApp
Send a WhatsApp message to +65 8868 1113.
Use this subject line
Provide enough information to identify your records
Please include the following so we can locate the relevant data:
- Your full name
- Your telephone or WhatsApp number
- Approximate date of your interaction or service request
- Any other details that may help us identify your records
Identity Verification
To protect your privacy and prevent unauthorised deletion requests, we may need to verify your identity before processing your request. We will contact you through the WhatsApp number you used to submit the request.
What Happens After You Submit a Request
We will review your request and, where we are able to do so, delete or anonymise the personal data we hold about you.
We will respond to your request within a reasonable time. The time required may vary depending on the nature and volume of the data involved.
When We May Retain Certain Records
Some records may need to be retained where reasonably necessary for the following purposes, even after a deletion request:
- Legal requirements or obligations under Singapore law
- Accounting and tax records
- Payment records and financial documentation
- Completed-job records and service history
- Warranty or defect liability periods
- Ongoing or potential disputes or claims
- Fraud prevention and security purposes
- Other legitimate record-retention obligations
Where we retain data for these reasons, we will inform you of this when responding to your request.
Privacy Policy
For full details on how we collect and use your data, read our Privacy Policy.
View Privacy PolicyYour Rights
Under the Singapore Personal Data Protection Act 2012 (PDPA), you have the right to request access, correction and deletion of your personal data.
Ready to Submit a Request?
WhatsApp us with the subject line Personal Data Deletion Request and your details.
WhatsApp +65 8868 1113