Privacy Policy

Fixstation Pte Ltd is a Singapore-registered company providing handyman, repair, maintenance and renovation services. We operate the Fixstation OS platform and communicate with customers primarily through the Meta WhatsApp Business Platform.

For privacy-related enquiries, please contact us via WhatsApp at +65 8868 1113 or visit https://fixstation.sg/.

We collect personal data that you voluntarily provide when you contact us or use our services. This may include:

• Your name
• Telephone number and WhatsApp number
• WhatsApp profile information (such as display name and profile photo, as made available through the WhatsApp Business Platform)
• Messages, photos, videos and documents you send to us
• Description of your repair or service requirements
• Approximate service location or area
• Quotation and appointment information
• Payment references and records
• Job and service records
• Timestamps and technical information necessary to operate our systems

We do not collect sensitive personal data such as NRIC numbers, financial account details or medical information unless specifically required and with your consent.

We use the information we collect for the following purposes:

• To respond to your enquiries and messages
• To understand your repair or service requirements
• To prepare estimates or quotations
• To coordinate appointments and assign technicians
• To maintain job and communication records
• To process and record payments
• To provide customer support and follow-up
• To resolve disputes or complaints
• To improve our service quality and operational security
• To meet legal, accounting and regulatory obligations in Singapore

Fixstation OS uses the Meta WhatsApp Business Platform to send and receive messages, manage customer communications and operate our service workflow. By contacting us through WhatsApp, your messages and related data are processed in accordance with Meta's own privacy policy and terms of service, in addition to this policy.

We may also use other technology and service providers as necessary to operate our business, including cloud storage, scheduling, and communication tools. These providers are engaged to process data on our behalf and are required to handle your data appropriately.

Fixstation does not sell your personal data to any third party.

We may share your information only in the following circumstances:

• With our technicians and staff to the extent necessary to carry out your service request
• With technology and service providers who assist us in operating our systems (under appropriate data processing arrangements)
• Where required by law, regulation, court order or government authority in Singapore
• To protect the rights, property or safety of Fixstation, our customers or others

We retain your personal data for as long as reasonably necessary to fulfil the purposes described in this policy, including for legal, accounting, tax and regulatory requirements.

Records relating to completed jobs, payments, warranties and disputes may be retained for a reasonable period after the service is completed. When data is no longer required, we will take reasonable steps to delete or anonymise it.

We take reasonable steps to protect your personal data from unauthorised access, use, disclosure, alteration or destruction. Access to customer data is limited to authorised personnel who need it to carry out their duties.

While we take these precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Under the Singapore Personal Data Protection Act 2012 (PDPA), you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data, subject to applicable exceptions
• Withdraw consent to the collection, use or disclosure of your personal data (where consent is the basis for processing)

Please note that some data may need to be retained where required by law or for legitimate business purposes such as completed-job records, payments, accounting, disputes or fraud prevention.

To request access to, correction of, or deletion of your personal data, please contact us:

Please provide sufficient information for us to identify the relevant records, such as your name, telephone number and approximate date of interaction. We may need to verify your identity before processing your request.

For data deletion requests, please also refer to our User Data Deletion Instructions.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of our services after any update constitutes your acknowledgement of the revised policy.